FAQ

FAQ / Top questions
Top questions
How can I book a ticket online?
Where can I view my booking?
How far in advance can I book a flight ticket?
What payment methods can I use to pay for my booking?
Is it possible to save my booking without payment?
What does status of my booking mean?
How to check the fare rules in "My Account"?
How can I get itinerary receipt?
What do I need to know when I take a connecting flight?
Can I change date or itinerary in my booking?
Can I change or correct my name or gender in my ticket?
How can I correct mistake in my booking/ticket?
How much does it cost to make changes in my ticket?
How can I pay for changes?
How can I cancel my booking?
What can I do in the case of unforeseen changes?
What you need to know upon purchase of a low-cost flight
Can I get frequent flyer mileage credit for my trip?
Can I select my seat in the plane?
Shall I have meal on my flight?
Can I select special meal?
Do I have to check in for my flight in advance?
How do I check in online?
Where do I find my airline confirmation code/e-ticket number?
How can I get my boarding pass?
What happens if I cannot check-in online/print my boarding pass?
How to find baggage allowance?
What is the checked baggage allowance?
What is the limit of carry-on items?
What can't I bring in the carry-on baggage?
How to book carriage of sport equipment?
Baggage on code-share flight
Travelling with animals
How to buy a ticket for my child?
What ticket is required for an infant (0–2 years old)?
How to buy a ticket for child (2-12 years old)
Why is there a need for anti-fraud payment verification?
Specifics of border crossing